FAQ
General Questions
Last updated: July 5th, 2025
Getting Started
How do I get started with Contiguity?
How do I get started with Contiguity?
Getting started is super simple.
- Create an account
- Generate an API key
- Install an SDK
@contiguity/javascript) or pip for Python (contiguity). Or, use our REST API.- Start building!
Do you have a free tier?
Do you have a free tier?
Yes! We offer a generous free tier with limits that reset monthly – perfect for testing and small-scale usage.Currently, our Free tier gives you:
- 500 text messages / month
- 1000 email messages / month
- 100 IP Lookups / month
- 25 Phone Number Lookups / month
- 5 Document Verifications / month
- 5 Selfie Verifications / month
Support & Community
How do I get help?
How do I get help?
We offer multiple support channels:Discord Community: Join our active Discord server at discord.gg/Z9K5XAsS7H
- Real-time chat with developers and Contiguity team
- Product announcements and updates
- Community-driven support and discussions
- Direct email support for technical issues
- Account and billing questions
- Enterprise support inquiries
What are your support hours?
What are your support hours?
Our support is available 24/7, for all customers – regardless of plan. If our product ever falls short, we’ll be there to help.
- Discord Community: 24/7 community support with team members active throughout the day & night.
- Email Support: Responses within 12 hours during business days
- Status Updates: Real-time status updates and incident communication.
- Enterprise Support: Custom SLA agreements available
- Slack: Coming soon!
Do you have a roadmap?
Do you have a roadmap?
Yes! We regularly publish upcoming features, products in testing, and more in our Discord.
Eventually, we’ll have a roadmap somewhere in our docs.
Can I contribute to Contiguity?
Can I contribute to Contiguity?
Of course, we love community contributions!
- SDK Development: Help us build SDKs for new languages
- Documentation: Improve our docs with better examples and tutorials
- Bug Reports: Report issues and help us improve
- Feature Requests: Suggest new features and improvements
- Community Support: Help other developers in our Discord
Country & Language Support
Which countries do you support?
Which countries do you support?
Our global coverage varies by service:Identity Verification: 100+ countries supported for document verificationText/SMS: 100+ countries with no extra feesiMessage: 170+ countries reaching 1.5+ billion Apple usersWhatsApp: 180+ countries reaching 3+ billion usersEmail: Global delivery with perfect deliverabilityDeveloper availability: Currently available to developers in North America, Europe, Middle East, Asia, Oceania, and South America.Don’t see your country? Contact us - we may support it even if it’s not listed.
What languages do you support for OTP?
What languages do you support for OTP?
We support 33 languages for OTP messages:English, Afrikaans, Arabic, Catalan, Chinese/Mandarin, Cantonese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese (Brazil), Portuguese, Romanian, Russian, Spanish, Swedish, Tagalog, Thai, Turkish, and Vietnamese.More languages are added regularly based on demand.
Are there any restricted countries?
Are there any restricted countries?
Yes, there are some restrictions primarily for Identity verification services:Identity verification not available in:
Ukraine, Iran, Cuba, North Korea, Sudan, Syria, Yemen, Somalia, Libya, Iraq, AfghanistanThese restrictions are due to compliance with international sanctions and regulations. Most other services (SMS, email) have fewer restrictions.
Still have questions? Join our Discord community or email us at help@contiguity.support. We’re here to help!
